Privacy Policy

1. Information We Collect

When you use our services, we may collect the following information:

  • Personal identification information (full name, nationality, date of arrival)
  • Contact information (email address, phone number, WhatsApp number with country code)
  • Travel information (flight details, arrival airport, arrival date)
  • Identity documents (passport ID page, passport stamp pages, ID photo, flight documents)
  • Order and payment information (order number, payment method, transaction status)
  • Technical data (IP address, browser type, device information)

2. How We Use Your Information

We use your information strictly for the following purposes:

  • To provide and manage our VIP arrival assistance services
  • To process and validate your order
  • To prepare airport assistance and coordinate with authorized partners
  • To communicate with you regarding your booking
  • To comply with legal, regulatory, or security requirements
  • To improve our services and customer experience

We do not sell or rent your personal data to third parties.

3. Document Uploads & Sensitive Data

Uploaded documents (such as passport pages and ID photos) are:

  • Stored securely on our private server
  • Accessible only by authorized personnel
  • Used exclusively for service execution and compliance checks
  • Automatically associated with your order number

These files are not publicly accessible and are protected against unauthorized access.

4. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the requested service
  • Comply with legal and accounting obligations
  • Resolve disputes or enforce agreements

After this period, data is securely deleted or anonymized.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Restricted access to uploaded documents
  • Secure server storage
  • Encrypted connections (HTTPS/SSL)
  • Limited admin access

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our website may use third-party services such as:

  • WooCommerce (order management)
  • Payment providers (Stripe, bank transfer, crypto payment gateways)
  • Hosting and security providers

These third parties process data only as required to perform their services.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Object to or restrict data processing
  • Request data portability

To exercise these rights, contact us at:

8. Cookies

We use cookies to ensure proper website functionality and improve user experience. You can manage cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.